Privacy Policy

Chatham Forge Pty Ltd (ACN 007 328 010, ABN 58 007 328 010) ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website chatham-forge.com or engage our services.

This policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). By using our website or services, you consent to the data practices described in this policy.

If you have any questions or concerns about this Privacy Policy, please contact us at info@chathamforge.com.au.

We may collect the following types of information:

2.1 Personal Information

When you contact us, request a quote, or engage our services, we may collect:

• Name and contact details (email address, phone number, postal address)
• Business name and ABN (for commercial clients)
• Project specifications and requirements
• Payment and billing information
• Communication preferences
• Any other information you voluntarily provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website or source
• Location data (if permitted)

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings.

We use the information we collect for the following purposes:

• Service Delivery: To provide quotes, design container conversions, manage projects, and deliver completed structures
• Communication: To respond to inquiries, send project updates, and provide customer support
• Payment Processing: To process payments, issue invoices, and maintain financial records
• Marketing: To send newsletters, promotional offers, and updates about our services (you can opt out at any time)
• Website Improvement: To analyze website usage and improve functionality, content, and user experience
• Legal Compliance: To comply with Australian laws, regulations, and legal processes
• Business Operations: To maintain records, conduct research, and improve our services

We may share your information with the following parties:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing and financial services
• Shipping and logistics
• Website hosting and technical support
• Marketing and communication services
• Professional services (accountants, lawyers)

4.2 Business Partners

We may share information with suppliers, subcontractors, and industry partners necessary to complete your project.

4.3 Legal Requirements

We may disclose information when required by law, court order, or regulatory authority, or to protect our legal rights and interests.

4.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

Important: We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it, including:

• Secure server infrastructure and encrypted data transmission
• Access controls and authentication procedures
• Regular security assessments and updates
• Staff training on data protection and privacy
• Secure storage and disposal of physical records

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Typical retention periods include:

• Project Records: 7 years after project completion (for legal and warranty purposes)
• Financial Records: 7 years (as required by Australian tax law)
• Marketing Data: Until you unsubscribe or request deletion
• Website Analytics: Up to 26 months

After the retention period, we securely delete or anonymize your information.

Under Australian privacy law, you have the following rights:

7.1 Access

You can request access to the personal information we hold about you. We will provide this within 30 days of your request.

7.2 Correction

If your information is inaccurate, incomplete, or out of date, you can request that we correct it.

7.3 Deletion

You can request deletion of your personal information, subject to legal and contractual obligations that require us to retain certain records.

7.4 Marketing Opt-Out

You can unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

7.5 Complaint

If you believe we have breached your privacy, you can lodge a complaint with us. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

To exercise any of these rights, please contact us at info@chathamforge.com.au with "Privacy Request" in the subject line.

Some of our service providers may be located outside Australia. When we transfer your information overseas, we ensure appropriate safeguards are in place to protect your privacy in accordance with Australian privacy law.

Countries to which we may transfer data include:

• United States (for cloud hosting and payment processing)
• European Union (for marketing and analytics tools)

Our website may contain links to third-party websites, including social media platforms and partner sites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last Updated" date.

We encourage you to review this policy periodically. For significant changes, we may provide additional notice such as an email notification or a prominent notice on our website.